Terms And Conditions Of Gatwick Meet And Greet Ltd
General. A.1 - A.8
Reservations, Cancellations And Payment. B.1. - B.9.
Terms Of Service (us). C.1. - C.5.
Conditions Of Service (you) And Booking Procedures. D.1. - D.10.
Claims Of Liability And/Or Negligence. E.1. - E.5.
GENERAL (A)
A.1. The registered office of Gatwick Meet And Greet Ltd is held at, 2nd Floor, 145 - 157 St. John Street, London, EC1V 4PY. These conditions set out the terms on which you contract with Gatwick Meet And Greet Ltd, to which you agree and accept when placing a reservation with us, either online, in person or via the telephone.
A.1.1. NO employee or agent of this firm has the authorisation to modify these terms and conditions.
A.2. For your benefit, it is strongly advised that “YOU” our customer, read these terms and
conditions before contracting with Gatwick Meet And Greet Ltd and/ or making payment, as they contain relevant terms of use and particular prohibitions and limitations of liability and/or negligence.
A.3. In these terms and conditions “YOU” and “YOUR” refer to you “our customer”, or any person who is regarded by Gatwick Meet And Greet Ltd to have made a reservation with us.
A.3.1. “WE”, “OUR” and “US” refer to the company and the employees of Gatwick Meet And Greet Ltd.
A.3.2. “ENTRY’S” refers to you entering Gatwick airport awaiting departure. “RETURN’S” refers to you returning to Gatwick airport from your chosen destination.
A.4. A primary claim of liability equals a vehicle that has been written off by one of our employees who was actually driving a clients vehicle, with the express permission of Gatwick Meet And Greet Ltd to drive that vehicle.
A.4.1. A secondary claim of liability equals an infringement of this contract due to our proven
negligence. Such as, vehicle impounding. Or, scratches, dents, missing or broken parts, on, around or within your vehicle (but only while that vehicle was being driven by an employee of ours). Or mislaid keys. Or delays over 2 hours (See Parts D. and E. of these terms & conditions for details).
A.5. ALL telephone calls and correspondences are logged by us until one week has elapsed from
your return date.
A.6. Your contract with us shall be governed by English Law and is subject to the sole jurisdiction of the English courts.
A.7. Gatwick Meet And Greet Ltd reserves the right to refuse service if you act offensively or violently towards any of our employees, to which you will then be prosecuted to the full extent of the law, and not entitled to any refund.
A.8. Gatwick Meet And Greet Ltd is insured by TRADEX INSURANCE.
RESERVATIONS, CANCELLATIONS AND PAYMENT (B)
B.1. A Reservation is deemed to have been placed with us when either made via the telephone, or electronically through our website.
B.1.1. When booking via our website, payment must be made instantly using your credit/debit
card. In the event your card is declined, your reservation will not be authorised until we have received cleared funds. Alternatively, your reservation can be made via telephoning our office number.
B.1.2. When booking over the telephone, payment must be made when you meet our representative at the airport terminal, via either cheque or cash.
B.2. ALL late returns without prior notice that are over 12 hours are subject to the payment of £10 per day or part day thereof.
B.3. ALL early returns are subject to full payment.
B.4. ALL cancellations made before your day of departure are subject to a £25 administration
charge.
B.4.1. ALL cancellations made ON your day of departure are subject to full payment.
B.5. Please note that these systems of remuneration are accurate at the date of publication but
might vary thereafter.
B.6. Due to the large volume of clients we receive, customers are not entitled priority over other customers to any specific space in the car park.
B.7.The backside of the booking form highlights a condensed version of these Terms.
B.8. Vehicles exceeding a value of £50,000, such as Ferraris, Aston Martin’s or Lamborghini’s, will not be able to book with us, since our insurance does not cover such high powered vehicles.
B.8.1. Trailers, caravans, motorcycles or motor homes will not be able to book with us, since our insurance does not cover such appendages or modes of transport.
B.9. PLEASE NOTE: If you’re travelling dates or times over the Christmas or New Year period falls on either Christmas Eve, Christmas Day, Boxing Day, New Years Eve or New Years Day there will be an excess payment of £24 (for that particular day).
TERMS OF SERVICE (US) (C)
It is the interest of Gatwick Meet And Greet to ensure the safe and prompt collection and delivery of customers vehicles, to and from the North and South terminals of Gatwick airport. All efforts are made through means of trained employees and representatives, well maintained vehicles, equipment, patrols and perimeters fences to ensure the parking compounds and their contents are safe and secure.
C.1. ALL Employees or representatives of Gatwick Meet And Greet hold a full UK driving licence.
C.2. In the event of refusal to sign or overlooking to sign the booking form by you our customer, your vehicle will not be entered by us but left at the airport terminal to await impoundment by the authorities, at no cost or liability to us, and with no possibility of a refund to you. We will however do our best to notify you of this should it occur.
C.3. Every effort is made to make sure the transportation of your vehicle does not exceed a
distance of 58 miles travelled. Reason being, at present, the compound of which your vehicle will be stored is approximately 10 - 13 miles away from Gatwick (depending on the route travelled). Hence due to mitigating circumstances of unforeseen delays such as road-works, gridlocks, police restrictions, terrorist threats or any such circumstance which may cause a potential delay, your vehicle may be driven via a longer alternative route to ensure a swift delivery.
C.3.1. Included within the 58 mile limit is the repositioning of your vehicle. So as to provide an
efficient service and to avoid any accidents, emergencies or impediments, we reserve the right to reposition your vehicle inside our compounds and outside our compounds for the entire period your vehicle is stationed with us.
C.4. When you hand over your car keys we will issue you with a receipt which you must keep in
order to reclaim your vehicle (the other half of the booking form). Furthermore, we insist that you take all other keys attached to your key ring (such as your house keys) with you, since we are NOT responsible or liable for the loss of any key (or the contents of that keys particular lock (such as your house and its belongings)) other than your car key. In the unlikely event that your vehicle keys are misplaced we will pay the cost of a replacement key.
C.5. In the unlikely event that our ferrying vehicle breaks down, we will not be held responsible for any such delays unless they exceed 5 hours.
CONDITIONS OF SERVICE (YOU) AND BOOKING
PROCEDURES (D)
D.1. It is challenging to predict exactly what time you will arrive at the airport. To overcome this you must call our Operations number on 07940 - 161 - 905 when you leave your home. This will give us an indication of whether you are running a little late, a little early, or on time. Unlike other companies, we will not penalise you for running a little late, or a little early so long as you keep us informed. In the event of such circumstances, all we ask is that you allow us the time to keep you fully informed and to fit you in at the earliest convenience. Thus if you do not call our operations number when requested you could expect a delay of up to 3 hours to which you accept full responsibility.
D.1.1. When approaching Gatwick, you must then give us a second telephone call approximately 20 minutes before you reach the airport, of which you will then be given precise instructions of where and when to meet us. If you fail to call us 20 minutes before you reach the airport, you can expect a delay of up to 3 hours to which you accept full responsibility.
D.2. WHERE TO MEET US. To ensure an efficient service you must follow the precise instructions that our representative gives you.
D.2.1. NORTH TERMINAL. When approaching the North Terminal you will see three road lanes. Stay in the middle lane that is posted arrivals. This will take you to the LOWERLEVEL, DO NOT go up to the upper level as you will only be asked to come back down. Stay in the lane that reads CARS ONLY which bears round to the right. Continue to the far end of the lane and pull up on the left where you will be met by one of our representatives.
D.2.2. SOUTH TERMINAL. When approaching the South Terminal you will see three road lanes. Stay in the middle lane that passes the car parks and proceeds to the far end. This will take you to the LOWER LEVEL (THE PASSENGER DROP OFF SECTION). The lane has a fork in the road as it bears round to the right, stay in the left lane that passes the car rental building. Continue to the far end of the lane, through BOTH sets of traffic lights, and park on the right hand side where you will be met by one of our representatives.
D.3. Before leaving your vehicle with us, you must ensure that your vehicle is roadworthy, taxed and holds a current M.O.T. Any deviation from this negates us of any and all claims of negligence and/ or liability.
D.3.1. You must circle “yes” on the booking form which states your car is in a roadworthy condition.
D.4. Security of your vehicle. You are asked not to leave any valuables in your vehicle such as money, stereos, sat navs, cd’s etc while your vehicle is with us, as we do not accept responsibility for ANY such losses. As you are filling out your booking form at the airport terminal, we will ask you to remove any such items. Any valuables that are left within your vehicle are left entirely at your own risk of which you accept full responsibility for.
D.5. Your booking form must be signed by you (the person whose name appears on the form) before you leave your vehicle with us at the airport terminal. In addition, all relevant boxes on your booking form must be ticked or circled appropriately. Furthermore, YOUR BOOKING FORM MUST BE COUNTER SIGNED AND YOUR VEHICLE CHECKED BY YOU WHEN YOU RETURN. Failure to comply with these requests will annul ALL potential primary and/ or secondary claims of negligence and/ or liability.
D.5.1. With reference to C.2. You must ensure that our representative records a full vehicle inspection before taking your vehicle, as ALL un-inspected or partially un-inspected forms will annul ANY AND ALL claims of alleged vehicle negligence.
D.6. With reference to C.3. You must ensure there is sufficient fuel in your vehicle to cover a maximum efficiency distance of 58 miles. Failure to comply will result in us not taking your vehicle. Furthermore, in the unlikely event that your vehicle runs out of fuel while in our care, we will not re-fill your petrol tank (in-case the wrong type of fuel is added) with or with-out your consent. We will however, and at our earliest convenience, transport you, your companions and your belongings to the place where your vehicle ceased to function. In addition, we will take you to the nearest garage where you can purchase a fuel can with which to partially re-fuel your vehicle.
D.7. With reference to C.4. you are asked to bring a replacement set of car keys with you so that in the very unlikely event your keys are misplaced, you will not incur any waiting delays.
D.7.1. In the unlikely event you rush off and forget to give us your keys at the airport terminal, your vehicle will not be entered by us. We will do our best to contact you and arrange to collect your keys. Should we be unsuccessful however, your vehicle will be left at the airport terminal at no recovery cost to ourselves, and no refund to you.
D.8. WHERE TO MEET US WHEN YOU RETURN. We ask that you give us a telephone call when you get off the plane. Our representative will then ask you to give us a further telephone call once you have collected ALL of your baggage. We will then arrange to have your vehicle delivered to you within 20 minutes of that telephone call.
D.9. Our insurance covers "Road risk only." When you hand your key over to us you accept that your vehicle is parked entirely at your own risk and subject to your own insurance policies while that vehicle is parked. This Means, if we have an accident in your vehicle while one of our representatives is driving it, then our insurance will pay for the damage. If however your vehicle sustains damage (howsoever caused) when no representative of Gatwick Meet And Greet Ltd is in your vehicle, then you accept full responsibility for your own insurance to pay for any and all damage.
D.9.1. You agree to accept full responsibility for punctured tyres or damage to windows or windscreens howsoever caused.
D.9.2. Since our service operates within an open-air environment, you agree within these terms (as well as giving written consent by signing the booking form) to accept full responsibility for any damage to your vehicle (such as damaged windscreens, bodywork, dents, fire etc) that arises from an act of nature (such as falling trees, hurricanes, heavy rain, strong winds, lightning etc), or any act of vandalism that occurs (such as damaged windscreens, bodywork, dents, fire etc).
D.9.3. You agree to accept full responsibility for any mechanical or electrical failures your vehicle sustains whilst your vehicle is in our custody.
D.10. Receipts that are given to you by our representative when you depart, must be issued upon return. In the event you lose your receipt, proof of identity will be required before your car is returned to you. In this event, ALL delays and costs are liable to you to which you accept.
CLAIMS OF LIABILITY AND/OR NEGLIGENCE (E)
E.1. Should you wish to make a complaint, please contact us in writing at our head office address. Furthermore, and before doing so, you are advised to check and re-check our terms and conditions so that your claim does fall within our area of responsibility. Reason being, before you can proceed to book with us, you will have consented to our terms and conditions by clicking the only available box on our website. Furthermore, before your vehicle is left with us, you will have provided written consent to our terms and conditions through signing the booking/ reservation form.
E.2. In the event that your vehicle becomes un-driveable due to our proved negligence, we will
provide a replacement vehicle up to, but not exceeding a small people carrier, equivalent to a Ford Galaxy type vehicle for a period not exceeding 7 days. Provided you are able to arrange fully comprehensive insurance cover for the temporary replacement vehicle, for the period the vehicle is in your custody and until returned to us.
E.2.1. In the event we accept liability for defects to your vehicle that remains driveable, only where the same is proved and to the extent that is proved to be caused by our negligence, wilful act or default of statutory duty, and only if the damage is reported before the vehicle is driven away by its owner, and you provide your receipt as proof your vehicle was parked with us, we will arrange for an independent engineer to contact you to arrange for remedial work to be carried out by a repairer. Alternative transportation will also be provided for a duration not exceeding 7 days, and a replacement vehicle up to, but not exceeding a small people carrier, equivalent to a Ford Galaxy type vehicle.
E.3. Any and all proved claims of negligence or liability will only be considered or processed via
written documentation, including a valid original signed receipt (the other half of your booking
form), and within 7 days of the collection of your vehicle.
E.3.1. All letters headed within 7 days (168 hours) of your return time, but not received by us via special or recorded delivery will not be considered and shall annul any liability by us.
E.3.2. A proved claim of either major or secondary negligence or liability requires your booking
form to be signed by yourself, and counter-signed by an employee or representative of Gatwick Meet And Greet Ltd.
E.4. We cannot be held responsible for any delays not proven to be caused by our negligence.
E.5. In the absence of lost receipts, unpaid contracts or unproved identification, we reserve the right to withhold any vehicle within our compounds.
E.5.1. We cannot be held responsible if you lose your receipt, then that receipt is fraudulently
used to obtain your vehicle by a third party.
Thank-you for your custom,
We hope you have a safe & pleasant journey.