Terms And Conditions Of Urban Parking Limited

• General. A.1 - A.6
• Reservations, Cancellations And Payment. B.1. - B.6.
• Terms Of Service (us). C.1. - C.3.
• Conditions Of Service (you) And Booking Procedures. D.1. - D.10.
• Claims. E.1. - E.5.

GENERAL (A)

A.1. The registered office of Urban Parking Ltd is held at, 1st Floor, 2 Woodberry Grove, North Finchley, London, N120DR.
A.1.1. The registered Company Number of Urban Parking Ltd is 7441514.
A.1.2. These conditions set out the terms on which you contract with Urban Parking Ltd, to which you agree and accept when placing a reservation with us, either online, in person or via the telephone.

A.2. For your benefit, it is strongly advised that “YOU” our customer, read these terms and conditions before contracting with Urban Parking Ltd and/ or making payment, as they contain relevant terms of use and particular prohibitions and limitations of liability and/or negligence.
A.3. In these terms and conditions “YOU” and “YOUR” refer to you “our customer”, or any person who is regarded by Urban Parking Ltd to have made a reservation with us.
A.3.1. “WE”, “OUR” and “US” refer to the company and the employees of Urban Parking Ltd.
A.3.2. “ENTRY’S” refers to you entering Gatwick airport awaiting departure. “RETURN’S” refers to you returning to Gatwick airport from your chosen destination.
A.4. Your contract with us shall be governed by English Law and is subject to the sole jurisdiction of the English courts.
A.5. Urban Parking Ltd reserves the right to refuse service if you act offensively or violently towards any of our employees, to which you will then be prosecuted to the full extent of the law, and not entitled to any refund.
A.6. Urban Parking Ltd is insured by TRADEX INSURANCE.

RESERVATIONS, CANCELLATIONS AND PAYMENT (B)

B.1. A Reservation is deemed to have been placed with us when either made via the telephone, or electronically through our website.
B.1.1. When booking via our website, payment must be made instantly using your credit/debit card. In the event your card is declined, your reservation will not be authorised until we have received cleared funds. Alternatively, your reservation can be made via telephoning our bookings number.
B.1.2. When booking over the telephone, payment must be made when you meet our representative at the airport terminal, via either cheque or cash.                                                         B.1.3. ALL booking alterations are subject to a £25 administration charge.
B.2. ALL late returns that extend into the following day are subject to the payment of £10 per day or part day thereof.
B.3. ALL early returns are subject to full payment.
B.4. ALL cancellations made before your day of departure are subject to a £25 administration charge.
B.4.1. ALL cancellations made ON your day of departure are subject to full payment.
B.5. Due to the large volume of clients we receive, customers are not entitled priority over other customers to any specific space in the car park.
B.6. Vehicles exceeding a value of £50,000, such as Ferraris, Aston Martin’s or Lamborghini’s, will not be able to book with us, since our insurance does not cover such high powered vehicles.
B.6.1. Trailers, caravans, motorcycles or motor homes will not be able to book with us, since our insurance does not cover such appendages or modes of transport.

TERMS OF SERVICE (US) (C)

C.1. ALL Employees or representatives of Urban Parking Ltd hold a full UK driving licence.
C.2. Every effort is made to make sure the transportation of your vehicle does not exceed a distance of 58 miles travelled. At present, the main compound at Littlehaven, of which your vehicle will be stored with us is approximately 10-15 miles away from Gatwick (depending on the route travelled). Hence due to mitigating circumstances of unforeseen delays such as road-works, gridlocks, police restrictions, terrorist threats or any such circumstance which may cause a potential delay, your vehicle will be driven via a longer alternative route to ensure a swift delivery, thus your car could be driven up to a distance not exceeding 58 miles.
C.2.1. Included within the 58 mile limit is the repositioning of your vehicle. So as to provide an efficient service and to avoid any accidents, emergencies or impediments, we reserve the right to reposition your vehicle inside our compounds and outside our compounds for the entire period your vehicle is stationed with us.
C.3. When you hand over your car key we will issue you with a receipt which you must keep in order to reclaim your vehicle (the other half of the booking form). Furthermore, we insist that you take all other keys attached to your key ring (such as your house/ work keys) with you. We are NOT responsible or liable for the loss of any key (or the contents of that keys particular lock (such as your house and its belongings)) other than your car key. In the unlikely event that your vehicle key is misplaced by us we will pay the cost of the vehicle replacement key ONLY.

CONDITIONS OF SERVICE (YOU) AND BOOKING PROCEDURES (D)

D.1. When approaching Gatwick, you must call our operations number 07400-243-343 approximately 20 minutes before you reach the airport, of which you will then be given precise instructions of where and when to meet us.
D.1.1. You agree to keep to your allotted meeting time of which you stated you will arrive at Gatwick when making your reservation with us. If you are early or late we will fit you in at the earliest possible time with no cost to us.
D.1.2. If you fail to call us 20 minutes before you reach the airport, you can expect a delay of up to 3 hours to which you accept full responsibility.
D.2. WHERE TO MEET US. To ensure an efficient service you must follow the precise instructions that our representative gives you.
D.2.1. NORTH TERMINAL. When approaching the North Terminal follow the overhead sign that is posted passenger drop off. This will take you to the lower level that bears round to the right. Use either lane. Pass the multi-storey car parks and the Sofitel hotel and continue to the far end of the lane then pull up where you will be met by one of our representatives.
D.2.2. SOUTH TERMINAL. When approaching the South Terminal you will see three road lanes. Stay in the middle lane that passes the car parks and proceeds to the far end. This will take you to the LOWER LEVEL (THE PASSENGER DROP OFF SECTION). The lane has a fork in the road as it bears round to the right, stay in the left lane that passes the car rental building. Continue to the far end of the lane, through BOTH sets of traffic lights, and park on the right hand side in the passenger drop off zone where you will be met by one of our representatives.
D.2.3. We are not responsible if a traffic warden orders you to circulate your vehicle.
D.3. Before leaving your vehicle with us, you must ensure that your vehicle is roadworthy, taxed and holds a current M.O.T. Any deviation from this negates us of any and all claims.
D.4. Security of your vehicle. You are asked not to leave any valuables in your vehicle such as money, stereos, sat navs, cd’s etc while your vehicle is stored with us, as we do not accept responsibility for ANY such losses. As you are filling out your booking form at the airport terminal, we will ask you to remove any such items. Any valuables that are left within your vehicle are left entirely at your own risk of which you accept full responsibility for.
D.5. Your booking form must be signed by you (the person whose name appears on the form) before you leave your vehicle with us at the airport terminal.
D.6. With reference to C.2. You must ensure there is sufficient fuel in your vehicle to cover a maximum efficiency distance of 58 miles. Failure to comply will result in us not taking your vehicle of which you accept there will be no refund. Furthermore, in the unlikely event that your vehicle runs out of fuel while in our care, we will not re-fill your petrol tank (in-case the wrong type of fuel is added) with or with-out your consent. We will however, and at our earliest convenience, transport you, your companions and your belongings to the place where your vehicle ceased to function. In addition, we will take you to the nearest garage where you can purchase a fuel can with which to partially re-fuel your vehicle.
D.6.1. If your vehicle breaks down whilst in our custody, your vehicle will be parked where it ceased to function, of which upon your return you accept and agree to the full costs of recovery and repair. We will however, inform you of your vehicles malfunction, and at our earliest convenience, transport you, your companions and your belongings to the place where your vehicle ceased to function upon your return.
D.7. With reference to C.3. you are asked to bring a replacement set of car keys with you so that in the very unlikely event your keys are misplaced, you will not incur any waiting delays.
D.7.1. In the unlikely event you rush off and forget to give us your car key at the airport terminal, your vehicle will not be entered by us. We will do our best to contact you and arrange to collect your key. Should we be unsuccessful however, your vehicle will be left at the airport terminal at no recovery cost to ourselves, and no refund to you.
D.8. WHERE TO MEET US WHEN YOU RETURN. As stated on the booking form, we ask that you give us a telephone call when you get off the plane. Our representative will then ask you to give us a further telephone call once you have collected ALL of your baggage. We will then arrange to have your vehicle delivered to you within 20 minutes of that telephone call.
D.9. Our insurance covers "Road risk only." When you sign our booking form at the Airport Terminal, you willingly and knowingly accept that your vehicle is parked entirely at your own risk and subject to your own insurance policies while your vehicle is parked. This Means, if we have a verified road accident in your vehicle while one of our representatives is driving it, then our insurance will pay for the damage. However, if your vehicle sustains damage of any kind (howsoever caused) when no representative of Urban Parking Ltd is driving your vehicle, then you accept full responsibility for your own insurance to pay for any and all damage as stated and agreed to by you on our booking form at your point of departure.
D.9.1. You agree to accept full responsibility for punctured tyres or damage to windows or windscreens (howsoever caused) as stated and agreed to by you on our booking form.
D.9.2. You agree to accept full responsibility for any mechanical or electrical faults or failures your vehicle sustains whilst your vehicle is in our custody as stated and agreed to by you on our booking form.
D.10. Receipts that are given to you by our representative when you depart, must be issued upon return. In the event you lose your receipt, proof of identity will be required before your car is returned to you. In this event, ALL delays and costs are liable to you to which you accept.

CLAIMS (E)

E.1. Should you wish to make a complaint, please contact us in writing at our head office address. Furthermore, and before doing so, you are advised to check and re-check our terms and conditions so that your claim does fall within our area of responsibility. Reason being, before you can proceed to book with us, you will have consented to our terms and conditions by clicking the ONLY available box on our website. Furthermore, before your vehicle is left with us, you will have provided written agreement and consent to our terms and conditions of service through signing our booking form.
E.2. In the event that your vehicle becomes un-driveable due to a road traffic accident that we are involved in, then our insurance will cover the cost of the repairs ONLY.
E.2.1. In the event that your vehicle becomes un-driveable due to a road traffic accident that we are responsible for, we will provide a replacement vehicle up to, but not exceeding a small people carrier, equivalent to a Ford Galaxy type vehicle for a period NOT exceeding 7 days, and provided you are able to arrange fully comprehensive insurance cover for the temporary replacement vehicle, for the period the vehicle is in your custody and until returned to us.
E.2.2.  In the event that your vehicle becomes un-driveable due to a road traffic accident that we are NOT responsible for, you agree that a replacement vehicle will NOT be provided by us but by yourself.
E.2.3. In the event that your vehicle becomes involved in a road traffic accident that we are responsible for, yet your vehicle remains driveable, our insurance will pay for the cost of the repairs ONLY, to which no repairs can be made by yourself until an engineer from our insurance company has viewed and agreed to the damage. If you attempt to repair the damage yourself before the engineer has seen the damage, then you accept full responsibility for the costs of the repair.
E.3. Any claim will only be considered or processed via written documentation, including a valid original signed receipt (the other half of your booking form), and within 7 days of the collection of your vehicle.
E.4. In the absence of lost receipts, unpaid contracts or unproved identification, we reserve the right to withhold any vehicle within our compounds, to which all costs are subject to yourself.
E.4.1. We cannot be held responsible if you lose your receipt, then that receipt is fraudulently used to obtain your vehicle by a third party.

Thank-you for your custom,

We hope you have a safe & pleasant journey.

Urban Parking Limited
The best choice for Meet & Greet Parking at Gatwick Airport.