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GENERAL (A)
A.1. The registered office of GM&G is held at, 2nd Floor, 145 - 157 St. John Street, London,
EC1V 4PY. These conditions set out the
terms on which you contract
with GM&G.
NO employee or agent of this
firm has the authorisation to
modify these terms and conditions.
A.2. For your benefit, it is strongly
advised that “YOU”
our customer, read these terms
and conditions before contracting
with GM&G and/or making payment with GM&G,
as they contain relevant terms
of use and particular prohibitions
and limitations of liability
and/or negligence.
A.3. In these terms and conditions
“YOU” and “YOUR”
refer to you “our customer”,
or any person who is regarded
by GM&G to have made a reservation with
us.
A.3.1. “WE”, “OUR”
and “US” refer to
the company and the employees
of GM&G.
A.3.2. “ENTRY’S”
refers to you entering Gatwick
airport awaiting departure.
“RETURN’S”
refers to you returning to Gatwick
airport from your chosen destination.
A.4. A primary claim of liability
equals a vehicle that has been
written off due to our possible
negligence.
A.4.1. A secondary claim of liability
equals an infringement of this
contract due to our possible
negligence. Such as, vehicle
impounding. Or, scratches, dents,
missing or broken parts, on,
around or within your vehicle.
Or mislaid keys. Or delays over
2 hours (See Parts D. and E.
of these terms & conditions
for details).
A.5. ALL telephone calls and correspondences
are logged by us until one month
has elapsed from your return
date.
A.6. Your contract with us shall
be governed by English Law and
is subject to the sole jurisdiction
of the English courts.
A.7. GM&G reserves the right to refuse
service if you act offensively
or violently towards any of
our employees, to which you
will then be prosecuted to the
full extent of the law, and
not entitled to any refund.
A.8. GM&G is insured "Road Rick Only" by
TRADEX INSURANCE. |
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RESERVATIONS,
CANCELLATIONS AND PAYMENT (B)
B.1. A Reservation is deemed to have
been placed when either made
via telephone, or electronically
through the GM&G website.
B.1.1. When booking via our website,
payment must be made instantly
using your credit/debit card. In the
event your card is declined,
your reservation will not be
authorised until we have received
cleared funds. Alternatively,
your reservation can be made
via telephoning our office number.
B.1.2. When booking over the telephone,
payment must be made when you
meet our representative at the
airport terminal, via either
cheque or cash.
B.2. ALL late returns without prior
notice that are over 12 hours,
are subject to the additional payment of
£10 per day or part day
thereof.
B.3. ALL early returns are subject
to full payment.
B.4. ALL cancellations made before
your day of departure are subject
to a £25 administration
charge.
B.4.1. ALL cancellations made ON your
day of departure are subject
to full payment.
B.5. All bookings must be made 24
hours in advance.
B.5.1. NO booking can be taken after
5pm for the proceeding day.
B.6. Please note that these systems
of remuneration are accurate
at the date of publication but
might vary thereafter.
B.7. Due to the large volume of clients
we receive, customers are not
entitled priority over other
customers to any specific space
in the car park.
B.8.The
reverse side of the booking form highlights a condensed version of these Terms.
B.9. Vehicles exceeding a value of
£50,000, such as Ferraris,
Aston Martin’s or Lamborghini’s,
will not be able to book with
us, since our insurance does
not cover such high powered
vehicles.
B.9.1. Trailers, caravans, motorcycles
or motor homes will not be able
to book with us, since our insurance
does not cover such appendages
or modes of transport.
B.10. PLEASE NOTE:If you’re travelling dates or times over the Christmas or New Year period falls on either Christmas eve, Christmas Day, Boxing Day, New years eve or New years day there will be an excess payment of £24 (for that particular day) payable to the driver in cash upon your departure.
B.11. Acquiring your free vouchers.
All vouchers must be applied
for in writing to our office
address. All vouchers owed will
then be sent to you.
B.11.2. When expending a free voucher.
If booking with us online, the
reservation form will still
require you to make payment
in the standard way. Once you
reach the airport terminal,
and once identification has
been approved, GM&G will reimburse you with all
monies owed to the value of
that voucher. Alternatively,
you can call our office number
so we can prepare your reservation
manually.
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TERMS
OF SERVICE (US) (C)
It is the interest of GM&G to ensure the safe and prompt
collection and delivery of customers
vehicles, to and from the North
and South terminals of Gatwick
airport.
All efforts are made through means of trained employees and
representatives, well maintained vehicles, equipment, patrols and perimeters
fences to ensure the parking compound and its contents are safe and secure.
C.1. ALL Employees or representatives
of GM&G hold a full UK driving licence
for at least 5 years.
C.2. In the event of refusal to sign
or overlooking to sign the booking
form by you our customer, your
vehicle will not be entered
by us but left at the airport
terminal to await impoundment
by the authorities, at no cost
or liability to us, and with
no possibility of a refund to
you. We will however do our
best to notify you of this should
it occur.
C.2.1. In the unlikely event that your
vehicle is impounded by the
authorities due to our negligence,
we will pay all costs and give
you a full refund.
C.3. Every effort is made to make sure the transportation of your vehicle does not exceed a distance of 58 miles travelled. Reason being, at present, the compound of which your vehicle will be stored is approximately 10 - 13 miles away from Gatwick (depending on the route travelled). Hence due to mitigating circumstances of unforeseen delays such as road-works, gridlocks, police restrictions, terrorist threats or any such circumstance which may cause a potential delay, your vehicle may be driven via a longer alternative route to ensure a swift delivery.
C.3.1. Included within the 58 mile
limit is the repositioning of
your vehicle. So as to provide
an efficient service and to
avoid any accidents, emergencies
or impediments, we reserve the
right to reposition your vehicle
inside our compound, and outside
our compound for a period not
exceeding 48 hours.
C.3.2. In the unlikely event that a
distance exceeding 58 miles
has been travelled by us with
your vehicle, and can be proven,
you will be reimbursed with
a full refund.
C.4. With reference to A.5. Any employee
or representative of GM&G must ensure that they keep you
informed of any such delays,
to which we cannot be held liable.
C.5. When you hand over your car
keys we will issue you with
a receipt which you must keep
in order to reclaim your car
(the other half of the booking
form). Furthermore, we insist
that you take all other keys
attached to your key ring (such
as your house keys) with you,
since we are NOT responsible
or liable for the loss of any
key (or the contents of that
keys particular lock (such as
your house and its belongings))
other than your car key. In
the unlikely event that your
vehicle keys are misplaced we
will pay the costs of a replacement
set.
C.6. In the unlikely event that our
ferrying vehicle breaks down,
we will not be held responsible
for any such delays unless they
exceed 5 hours. |
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CONDITIONS
OF SERVICE (YOU) AND BOOKING PROCEDURES (D)
D.1. It is challenging to predict
exactly what time you will arrive
at the airport. To overcome
this you must call our Operations
number on 07940 - 161 - 905 when you
leave your home. This will give
us an indication of whether
you are running a little late,
a little early, or on time.
Unlike other companies, GM&G will not penalise you for running
a little late, or a little early
so long as you keep us informed.
In the event of such circumstances,
all we ask is that you allow
us the time to keep you fully
informed and to fit you in at
the earliest convenience. Thus
if you do not call our operations
number when requested you could
expect a delay of up to 3 hours
to which we cannot be held responsible.
D.1.1. When approaching Gatwick, you
must then give us a second telephone
call approximately 20 minutes
before you reach the airport,
of which you will then be given
precise instructions of where
and when to meet us. If you
fail to call us 20 minutes before
you reach the airport then you
can expect a delay of up to
3 hours to which we cannot be
held responsible.
D.2. WHERE TO MEET US. To ensure an efficient service
you must follow the precise
instructions that our representative
gives you.
D.2.1. NORTH
TERMINAL. When
approaching the North Terminal
you will see three road lanes.
Stay in the middle lane that
is posted arrivals and car rentals.
This will take you to the LOWER
LEVEL, DO NOT go up to the upper
level as you will only be asked
to come back down. Stay in the
lane that reads CARS ONLY which
bears round to the right. Continue
to the far end of the lane where
you will be met by one of our
representatives directly opposite
the car rentals building.
D.2.2. SOUTH
TERMINAL. When approaching the South Terminal you will see three road lanes. Stay in the middle lane that passes the car parks and proceeds to the far end. This will take you to the LOWER LEVEL (THE PASSENGER DROP OFF SECTION). The lane has a fork in the road as it bears round to the right, stay in the left lane that passes the car rental building. Continue to the far end of the lane, through BOTH sets of traffic lights, and park on the right hand side where you will be met by one of our representatives.
D.3. Before leaving your vehicle
with us, you must ensure that
your vehicle is roadworthy,
taxed and holds a current M.O.T.
Any deviation from this negates
us of any and all claims of
negligence and/ or liability.
D.3.1. You must tick the box on the
booking form which states your
car is in a roadworthy condition.
D.4. Security of your vehicle. You
are asked not to leave any valuables
in your vehicle such as money,
stereos, sat navs, cd’s
etc while your vehicle is in
our care, as we will not accept
responsibility for ANY such
losses. As you are filling out
your booking form at the airport
terminal, we will ask you to
remove any such items. Any valuables
that are left within your vehicle
are left entirely at your own
risk.
D.5. Your booking form must be signed
by you (the person whose name
appears on the form) before
you leave your vehicle with
us at the airport terminal.
In addition, all relevant boxes
on your booking form must be
ticked. Furthermore, YOUR BOOKING
FORM MUST BE COUNTER SIGNED
AND YOUR VEHICLE CHECKED BY
YOU AND US WHEN YOU RETURN.
Failure to comply with these
requests will annul ALL potential
primary and/ or secondary claims
of negligence and/ or liability.
D.5.1. With reference to C.2. You must
ensure that our representative
records a full vehicle inspection
before taking your vehicle,
as ALL un-inspected or partially
un-inspected forms will annul
ANY AND ALL claims of vehicle
negligence.
D.6. With reference to C.3. You must
ensure there is sufficient petrol
in your vehicle to cover a maximum
distance of 58 miles. Failure
to comply will result in us
not taking your vehicle. Furthermore,
in the unlikely event that your
vehicle runs out of petrol while
in our care, we will not re-fill
your petrol tank (in-case the
wrong type of fuel is added)
with or with-out your consent.
We will however, transport you,
your companions and your belongings
to the place where your vehicle
ceased to function. In addition,
we will take you to the nearest
garage where you can purchase
a fuel can with which to partially
refuel your vehicle. We will
not charge you for this service.
D.7. With reference to C.5. you are
asked to bring a replacement
set of car keys with you so
that in the very unlikely event
your keys are misplaced, you
will not incur any waiting delays.
D.7.1. In the unlikely event you rush
off and forget to give us your
keys at the airport terminal,
your vehicle will not be entered.
We will do our best to contact
you and arrange to collect your
keys. Should we be unsuccessful
however, your vehicle will be
left at the airport terminal
at no recovery cost to ourselves.
D.8. WHERE
TO MEET US WHEN YOU RETURN. We ask that you give us a telephone
call when you get off the plane.
Our representative will then
ask you to give us a further
telephone call once you have
collected ALL of your baggage.
We will then arrange to have
your vehicle delivered to you
within 20 minutes of that telephone
call.
D.9. Our insurance covers "Road risk only." Your vehicle is parked entirely at your own risk and subject to your own
insurance policies while that vehicle is parked.
D.10. Receipts that are given to you
by our representatives when
you depart, must be issued upon
return. In the event you lose
your receipt, proof of identity
will be required before your
car is returned to you. In this
event, ALL delays and costs
are liable to you. |
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CLAIMS
OF LIABILITY AND/OR NEGLIGENCE (E)
E.1. Should you wish to make a complaint,
please contact us in writing
at our head office address or by e-mail via our enquires page. Furthermore, and
before doing so, you
are advised to check and re-check
our terms and conditions so
that your claim does fall within
our area of responsibility.
Reason being, before you can
proceed to book with us, you
will have consented to our terms
and conditions by clicking the
only available box on our website.
Furthermore, before your vehicle
is left with us, you will have
provided written consent to
our terms and conditions through
signing the booking/ reservation
form.
E.2. We do not accept responsibility
for any vehicle that mechanically
breaks down while in our care.
However, with your consent and
at your expense all efforts
will be made to fix your vehicle
before you return. If we cannot
gain your consent, then no effort
will be made to fix your vehicle
and you will be subject to any
potential fines or towing costs.
E.3. In the event that your vehicle
becomes un-driveable due to
our proved negligence, we will
provide a replacement vehicle
up to, but not exceeding a small
people carrier, equivalent to
a Ford Galaxy type vehicle.
Provided you are able to arrange
fully comprehensive insurance
cover for the temporary replacement
vehicle, for the period the
vehicle is in your custody and
until returned to us.
E.3.1. In the event we accept liability
for defects to your vehicle
that remains driveable, only
where the same is proved and
to the extent that is proved
to be caused by our negligence,
wilful act or default of statutory
duty, and only if the damage
is reported before the vehicle
is driven away by its owner,
and you provide your receipt
as proof your vehicle was parked
with GM&G we will arrange for an independent
engineer to contact you to arrange
for remedial work to be carried
out by a repairer, acceptable
to both you and us. Alternative
transportation will also be
provided for a duration not
exceeding 5 days, and a replacement
vehicle up to, but not exceeding
a small people carrier, equivalent
to a Ford Galaxy type vehicle.
E.4. Any and all proved claims of
negligence or liability will
only be considered or processed
via written documentation, including
a valid original signed receipt
(the other half of your booking
form), and within 7 days of
the collection of your vehicle.
E.4.1. All letters headed within 7
days (168 hours) of your return
time, but not received by us
via special or recorded delivery,
will not be considered and shall
annul any liability by GM&G.
E.4.2. A proved claim of either major
or secondary negligence or liability
requires your booking form to
be signed by yourself, and counter-signed
by an employee or representative
of GM&G.
E.5. GM&G will not be held responsible
or liable for damage to vehicles
in any way, shape or form (such
as damaged windscreens, bodywork
dents etc) or other property
arising from acts of nature
(such as falling trees, hurricanes,
heavy rain, strong winds, lightning
etc), other where the same is
proved and to the extent that
it is proved due to our negligence,
since the operations of GM&G operates within an open-air
environment. All such acts of
nature will be recorded.
E.6. Unless such damage is proved
through our negligence, GM&G does not accept responsibility
for any mechanical or electrical
failures whilst your vehicle
is in our custody. Nor do we
accept any claims for punctured
tyres howsoever caused.
E.7. GM&G cannot be held responsible for
any delays not proven to be
caused by our negligence.
E.8. In the absence of lost receipts,
unpaid contracts or unproved
identification, GM&G reserves the right to withhold
any vehicle within our care.
E.8.1. GM&G cannot be held responsible if
you lose your receipt, then
that receipt is fraudulently
used to obtain your vehicle
by a third party.
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